Terms at a Glance

Here’s a quick summary of the key points in my Terms and Conditions. Please make sure you also read the full version before making a purchase.

• General Info: By purchasing from this site, you agree to the terms set out here. The site is owned and operated by Carolyn Gillan Counselling & Hypnotherapy.
• Not Medical Advice: My services and digital resources are not a substitute for medical advice or treatment. Always consult your GP or healthcare provider if you have concerns.
• Who Can Buy: You must be 18 or over to place an order.
• Digital Downloads: When you purchase audio files, PDFs or other materials, you’re buying them for personal use only. You must not share, copy, or resell them.
• Results May Vary: I do not guarantee any specific results from using my materials or following the LIBERATE Approach.
• Copyright & Use: All content is protected by copyright. You may not reproduce or distribute it without my written permission.
• Cancellations: You have a 14-day right to cancel most purchases unless the content has already been accessed or downloaded. See the full terms for details.
• Pricing & Payment: Prices are shown clearly before checkout. Payment is due in advance.
• If Something Goes Wrong: Please contact me. I’ll always try to resolve issues fairly and promptly.
• Legal Stuff: These terms are governed by English law and disputes will be handled in English courts.

Terms and Conditions

1. Introduction

www.carolyngillan.com (“site”) is owned and operated by Carolyn Gillan, trading as Carolyn Gillan Counselling & Hypnotherapy.

Please read these terms and conditions carefully before placing an order. By purchasing services on this Site, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions, please do not purchase services from this Site.

These terms also apply to any free materials or services provided by me, including but not limited to webinars, audio recordings, PDF guides, templates, checklists, and any other free resources. All such resources are subject to these Terms and Conditions (with the exception of clauses relating to payment) as if they were paid-for services. Any references to 'Products' or 'Programme' shall be interpreted to include these free services and materials, unless otherwise stated.

2. Medical Disclaimer

2.1 Any information or guidance I provide is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

2.2 You must not rely on any information or guidance I provide you with as an alternative to medical advice from your doctor or healthcare provider and I expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance I provide you with.

2.3 If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

2.4 If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider. Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance I provide you with.

2.5 Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

3. Changes to Terms

3.1 I reserve the right, at my discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

3.2 Please check these terms and conditions periodically for changes.

3.3 Your continued use of this Site and purchase of services on this Site following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

3.4 If the revised terms apply to any existing provision of services, I will notify you of the changes.

4. Privacy Policy and Acceptable Use Policy

Registration and other information provided by you is subject to my Privacy Policy and shall only be used in accordance with it. For more information, please go to my Privacy Policy .

5. Age Restriction

You shall not purchase any services from my site if you are below the age of 18 years old because under this age, you do not have legal capacity to enter into a Contract.

6. Acceptance of Order

6.1 These Terms will become binding on you and me and a Contract will come into effect between you and me only upon my written acceptance of the order issued to you by email (Email Confirmation) or when I contact you to tell you that I am able to provide the services or products to you. I am not bound by the order unless I accept it in writing.

6.2 If there is any conflict between these Terms and any term of the order, the order will take priority.

7. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and me and supersede all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

8. Representations

8.1 You acknowledge and agree that by entering into this Contract with me you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

8.2 You shall not have any claim for innocent or negligent misrepresentation against me based on any statement in this Contract.

8.3 Except as expressly stated in these Terms, I do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

9. Provision of Services

9.1 I will supply the services to you from the date set out in the order for the period set out in the order.

9.2 I will make every effort to provide the services on time. However, there may be delays due to an Event Outside My Control. See clause 15 below for my responsibilities when an Event Outside My Control happens.

9.3 I will need certain information from you that is necessary for me to provide the services, for example, basic personal details and any information I request that is relevant to the provision of services. I will contact you in writing about this. If you do not, after being asked by me, provide me with this information, or you provide me with incomplete or incorrect information, I may suspend the services by giving you written notice. I will not be liable for any delay or non-performance where you have not provided this information to me after I have asked. If I suspend the services under this clause 9.3, you do not have to pay for the services while they are suspended, but this does not affect your obligation to pay any invoices I have already sent you.

9.4 I may have to suspend the services if I have to deal with technical problems, or to make improvements agreed between you and me in writing to the services. I will contact you to let you know in advance where this occurs, unless the problem is urgent or an emergency. You do not have to pay for the services while they are suspended under this clause 9.4 but this does not affect your obligation to pay for any invoices that I have already sent you.

9.5 If you do not pay me for the services when you are supposed to, I may suspend the services with immediate effect until you have paid me the outstanding amounts (except where you validly dispute an invoice). I will contact you to tell you this. This does not affect my right to charge you interest.

10. Goods

10.1 Where I am providing goods or products (such as PDFs, audio files, downloads, hypnosis scripts, course materials or any other form of digital content or any other type of product whatsoever) (“Products”) as part of the service or otherwise, the following terms and conditions of this paragraph 10 shall apply.

10.2 Any photographs of the Products on my site are for illustration purposes only.

10.3 The delivery charges for the Products are as set out on my site from time to time.

10.4 Your order will be fulfilled by the estimated delivery date set out in my confirmation email or as described on my site, unless there is an event outside of my control. If I am unable to meet the estimated delivery date because of an event outside my control, I will endeavour to contact you with a revised estimated delivery date.

10.5 Delivery will be completed when I deliver the Products to the address you gave me when you placed the order and the Products will be your responsibility from the completion of delivery.

10.6 If no one is available at your address to take delivery, I will leave you a note that the Products have been returned to my premises, in which case, please contact me to rearrange delivery. Return delivery will be at your expense.

10.7 You own the Products once I have received payment in full, including all applicable delivery charges.

11. Intellectual Property

11.1 If I supply a Product to you as part of my services, I will own the copyright, design right and all other intellectual property rights in such Product and any drafts, drawings or illustrations I make in connection with the Product for you.

11.2 I am the owner or the licensee of all Intellectual Property Rights and all other rights in the services and products and nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Programme or the content of the Programme to you or to any other person.

11.3 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the product supplied to you.

11.4 I grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content of my services and products for the purposes for which they were provided only.

11.5 Except as set out in paragraph 11.4, you may not use any of my intellectual property rights at any time except where duly licensed. Use of my logo is strictly prohibited without my prior written consent.

11.6 You may not without my prior written consent make any audio or visual recordings of any part of my services or products.

11.7 You acknowledge that certain information contained in the services or Products is already in the public domain.

11.8 The provisions of this paragraph 11 shall survive termination of the Contract.

12. If There is a Problem with the Services

12.1 In the unlikely event that you are not happy with the services:

• (a) please contact me and tell me as soon as reasonably possible;
• (b) please give me a reasonable opportunity to repair or fix any defect; and
• (c) I will use every effort to solve the problem within 7 days.

12.2 As a consumer, you have legal rights in relation to services not carried out with reasonable skill and care. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

12.3 You have the following rights to cancel your order within 14 days of receiving my confirmation email:

• (a) Subject to clause 12.4 below, you can cancel for any reason during this 14-day period by using the cancellation form below. I will confirm your cancellation in writing;
• (b) If you have paid in advance for services that have not yet been provided, I will refund the full amount;
• (c) However, if I have already started delivering the service, you will be responsible for the cost of the portion delivered so far. I will let you know what those costs are. These will either be deducted from your refund or, if no refund is due, invoiced separately. If your cancellation is due to me not meeting these Terms (and it is not because of an Event Outside My Control), you will not be required to pay anything.

12.4 If I have completed providing the services, you have no right to cancel, even if this is within 14 days of my email confirmation of your order.

13. Termination

13.1 I may terminate the contract for services at any time with immediate effect by giving you written notice if:

• (a) you do not pay me when you are supposed to. This does not affect my right to charge you interest on late payment; or
• (b) you break the contract in any other material way and you do not correct or fix the situation within 14 days of me asking you to in writing.

13.2 You may terminate the contract for services at any time with immediate effect by giving me written notice if I break the contract in any material way and do not correct or fix the situation within 14 days of you asking me to in writing.

13.3 You may cancel the Contract within 14 days of the date of you registering for services by emailing me at [email protected] stating your clear intention to cancel or by using the cancellation form below. If I receive such email within 14 days of the date of you registering for services, I shall provide you with a full refund of the amount paid by you up to such date, within 14 days of the day on which I received your valid notice of cancellation and usually by the method originally used by you to pay for your purchase.

13.4 You hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed. If you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

13.5 You agree that I may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in paragraph 12.3 above and you acknowledge that you will lose your cancellation rights in relation to such digital content.

13.6 You acknowledge and agree that your personal data will be processed by and on behalf of myself as part of my providing services to you.

14. Price and Payment

14.1 Prices of the services are specified on my site and confirmed on the checkout page. I may change my prices any time, but that will not affect the prices for confirmed orders.

14.2 Despite my best efforts, there may be incorrect prices on some of the services. If the correct price is less than a price shown on my site, the lower amount will be charged. If the correct price is higher than the price specified on my site, I will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, I will not be liable to provide the services or products to you at the lower price that was incorrect.

14.3 Payment for services is to be made in advance by credit or debit card except where agreed otherwise in writing between us. I accept payment with Visa, Visa Electron, Mastercard, Maestro, VPay, JCB, American Express, UnionPay, Diners Club, Discover, Apple Pay, Google Pay, Samsung Pay.

14.4 If you do not make any payment due to me by the due date for payment, I may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Halifax Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay me interest together with any overdue amount.

15. Limitation of Liability

15.1 I am responsible for loss or damage you suffer that is a foreseeable result of my negligence or my breach of the Terms, but I am not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of my breach or if it was contemplated by you and me at the time we entered into this contract.

15.2 Exceptions to Limitation of Liability: My liability does not exclude or limit in any way:

• (a) fraud or fraudulent misrepresentation;
• (b) death or personal injury caused by my negligence or the negligence of my employees, agents or subcontractors.

15.3 I shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into the Contract and/or my providing the services.

15.4 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for services.

15.5 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

15.6 I shall not be liable for additional costs incurred by you as a result of changes in (i) services, or (ii) any other content.

15.7 The provisions of this paragraph 15 shall survive termination of the Contract.

15.8 You acknowledge and agree that:

• (a) The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of services (which shall be deemed to have been terminated by mutual consent);
• (b) in entering into the Contract, you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of services other than as expressly set out in the Contract.

16. Circumstances Beyond My Control

16.1 If there is failure to perform, or delay in performance of any of my obligations under these Terms due to Circumstances Beyond My Control, I will not be liable for such failure.

16.2 Circumstances Beyond My Control include any act or event beyond my reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

16.3 If any Circumstances Beyond My Control affects the performance of my obligations under these Terms:

• (a) you will be notified as soon as reasonably possible; and
• (b) the time for performance of my obligations will be extended and my obligations under these Terms will be suspended for the duration of the Circumstances Beyond My Control.

16.4 If Circumstances Beyond My Control occur and continue for more than 30 days and you do not wish me to provide the services, you may cancel the Contract. I may cancel the Contract if the Circumstances Beyond My Control continues for more than 30 days.

17. Digital Course and Self-Help Materials Disclaimer

17.1 You acknowledge that you are purchasing and using digital self-help materials, including audio downloads and PDFs based on the LIBERATE Approach, entirely at your own risk. I shall not be liable under any circumstances for any loss or damage arising out of your use of these materials, except for matters for which I am not legally permitted to exclude or limit liability, such as death or personal injury caused by my negligence or fraudulent misrepresentation.

17.2 Due to the nature of self-help and digital learning, I do not guarantee any particular outcome or result. While I take reasonable care to ensure that all information provided is accurate and up to date, I shall not be liable for any claims, loss or damage resulting from the use of, or reliance on, such information.

18. Notice

18.1 Any notice to me should be in writing and sent to me by e-mail to [email protected].

18.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided me with on the order.

19. Miscellaneous

19.1 I may assign my rights and obligations under these Terms to another person. If there is any such assignment of rights and obligations, I will inform you in writing or by email.

19.2 You cannot transfer your rights and obligations under these Terms to another person without my written approval.

19.3 This Contract is only between you and me. No other third person shall have any rights to enforce any terms.

19.4 Each paragraph of these Terms is separate and distinct from each other. If any court or relevant authority determines any clauses of these Terms is unlawful, then such determination will not affect other clauses and all other remaining clauses will remain in effect and full force.

19.5 My failure to insist that you perform any of your obligations under these Terms, or to enforce my rights against you, or delay in doing so, does not mean that my rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by me of your default will be only in writing, and it does not mean that I will waive any of your future defaults.

19.6 English law governs these Terms and Contract between you and me. English courts will have jurisdiction on any dispute that may arise out of these Terms or Contract between you and me.

20. Contact Me

20.1 For any questions or queries you can contact me at +44 (0)7747723589 or e-mail me at [email protected].