Terms & Conditions

Last updated: 19 August 2026

These Terms & Conditions apply when you obtain or purchase digital resources from me through carolyngillan.com. They are intended to be clear and fair and do not affect the rights that consumer law gives you.

1. About me and these terms

I am Carolyn Gillan, a sole trader trading as Carolyn Gillan Counselling & Hypnotherapy. I am based in Plymouth, United Kingdom. You can contact me at [email protected] or through my contact page.

In these terms, a digital resource means digital content supplied by me, whether paid for or provided free of charge. This may include an audio recording, PDF, guide, worksheet, template, video, webinar recording, course material or another downloadable or streamed resource.

These terms apply alongside the description and any additional conditions shown on the relevant product or sign-up page. If there is a conflict, the specific information given on that page will take priority for that digital resource.

What these terms do not cover

These terms do not govern:

• the general use of my website, which is covered by my Terms of Website Use;
• counselling, hypnotherapy or other therapy services, which are governed by the Client Intake & Therapy Agreement agreed with each client; or
• clinical supervision, which is governed by the Supervision Agreement agreed with each supervisee.

If you pay for a therapy or supervision appointment online, the relevant therapy or supervision agreement—not these Terms & Conditions—governs the appointment, fees, cancellations and the professional relationship.

2. Who may obtain digital resources

You must be aged 18 or over to purchase or sign up for a digital resource. My resources are intended for consumers obtaining them mainly for personal use. Please contact me before ordering if you want to use a resource in a business, teaching, training, clinical or organisational setting, as you may need a separate licence.

3. Resource descriptions and suitability

I take reasonable care to describe each digital resource accurately. The relevant page will provide the main information you need before ordering or signing up, which may include:

• the nature and purpose of the resource;
• its price, including any applicable taxes;
• its format, language, duration or approximate length;
• how and when it will be supplied;
• how long access will last, if access is time-limited;
• any important compatibility, software, internet or device requirements; and
• any significant restrictions on its use.

Minor differences in layout, colour or presentation may occur between devices and software. These will not affect the substance of the resource.

Digital resources are general educational or wellbeing materials. They are not tailored to your circumstances, do not amount to diagnosis or individual therapy, and do not create a therapist–client relationship. Please read my Disclaimer before using them. I do not promise a particular therapeutic, health or personal outcome.

You are responsible for deciding whether a resource is suitable for your circumstances. If you have a physical or mental-health condition, are receiving treatment, have experienced significant psychological distress, or have any specific concern about whether a resource—particularly a hypnosis or relaxation recording—is appropriate for you, please seek advice from an appropriately qualified medical or mental-health professional before using it. Do not use a resource as a reason to delay, replace or discontinue professional advice or treatment.

4. Orders and when a contract is formed

Please check the description, price, compatibility requirements and your contact details before submitting an order.

Submitting an order is an offer to buy the digital resource. A contract is formed when I send you an order confirmation or delivery email, or otherwise confirm that your order has been accepted. The confirmation will be sent to the email address you provide and should be kept for your records.

If I cannot accept an order, I will let you know and will not charge you. If payment has already been taken, I will refund it without undue delay. Reasons may include the resource being unavailable, a payment not being authorised, an obvious error in the price or description, or an applicable legal or technical restriction.

5. Prices and payment

The total price payable will be shown before you place an order. Prices may change, but a change will not affect an order that I have already accepted.

Payment is due at the time of purchase using one of the payment methods shown at checkout. Payment may be processed by a third-party payment provider. I do not receive or store your full payment-card details.

An automated payment receipt confirms that a payment has been submitted or processed. It does not, by itself, mean that I have accepted the order unless it also states that the order has been accepted in accordance with clause 4.

If a price is clearly incorrect and the error could reasonably have been recognised, I may decline the order. If I discover the error after accepting the order, I will contact you and give you the choice of paying the correct price or cancelling for a full refund.

6. Delivery and access

Unless the relevant page says otherwise, digital resources are supplied electronically, for example by email, download link or access link. Please provide an accurate email address and check your spam or junk folder if an expected message does not arrive.

You are responsible for having a suitable device, internet connection and any software described on the product page. Please contact me at [email protected] if:

• you do not receive the resource within the time stated;
• a link does not work;
• the file is incomplete or corrupted; or
• you have another problem accessing what you ordered.

If a resource is downloadable, please save a personal copy promptly. Unless I expressly promise continuing online access, I cannot guarantee that a download link or hosting platform will remain available indefinitely.

7. Free resources and email-list welcome gifts

Some resources are offered free of charge. Clauses about payment will not apply to them, but the clauses about permitted use, intellectual property, safety, privacy and responsibility still apply.

Where a sign-up page clearly describes a resource as a welcome gift for joining my email list, you will be told before signing up what kinds of emails I may send. You may unsubscribe from marketing emails at any time by using the link in an email or by contacting me.

Unsubscribing will not end your right to use a resource that has already been supplied, require you to return or delete a legitimately downloaded personal copy, or shorten any access period that was stated when you signed up. If the resource was supplied through a link or online platform that had a stated expiry date or access period, access may still end at that time, but it will not end simply because you unsubscribed. If the resource is downloadable, you should save your personal copy before the link or access period expires.

Signing up to receive a resource does not by itself create a therapy or supervision relationship. Information about how I use your name, email address and sign-up records is set out in my Website Privacy Notice.

8. Your right to cancel a digital-content purchase

If you are a consumer buying digital content online, you will normally have 14 days from the day after the contract is formed in which to change your mind.

If you want immediate access

Digital content is often supplied immediately. Before supply begins within the 14-day cancellation period, you will be asked to:

• expressly consent to supply beginning straight away; and
• acknowledge that you will lose your right to cancel once supply begins.

Where immediate access is offered through an online checkout, I will normally obtain this through a separate active confirmation, such as an unticked checkbox, rather than treating acceptance of these Terms & Conditions as consent. My order confirmation will record your request for immediate supply and your acknowledgement that the cancellation right will be lost once supply begins.

If you give that consent and acknowledgement, and supply begins—for example, when a download or access link is provided—you will no longer have the statutory right to cancel simply because you have changed your mind. Your rights if the digital content is faulty, misdescribed or not supplied with reasonable care remain unaffected.

If I have not obtained the required consent and acknowledgement, your legal cancellation rights will continue to apply. If you do not ask for immediate supply, I may wait until the 14-day cancellation period has ended before providing access.

How to cancel

Where the cancellation right still applies, you may cancel by emailing [email protected] with a clear statement that you wish to cancel. You may use the optional template at the end of these terms, but you do not have to.

I will refund sums due without undue delay and no later than 14 days after you tell me that you are cancelling. I will normally use the same payment method that you used, unless we agree otherwise, and I will not charge a refund fee.

9. If digital content is faulty

I am responsible for supplying digital content that is of satisfactory quality, fit for any purpose made known to me and as described. If there is a fault, you may be entitled to a repair or replacement. If that is impossible, cannot be provided within a reasonable time or would cause significant inconvenience, you may be entitled to an appropriate price reduction, which may be a full refund.

If faulty digital content supplied by me damages your device or other digital content because I failed to use reasonable care and skill, you may be entitled to a repair or compensation.

Please contact me promptly with your order details and a description of the problem so that I can investigate and put things right. Nothing in these terms limits your statutory consumer rights.

10. Your licence and intellectual property

I, or the person who has licensed material to me, retain all copyright and other intellectual-property rights in each digital resource. Purchasing or receiving a resource does not transfer ownership of those rights to you.

I grant you a limited, non-exclusive, non-transferable licence to download, access and use the resource for your own personal, non-commercial purposes, subject to these terms.

Unless I have given you prior written permission, you must not:

• share your download or access link with anyone else;
• copy, reproduce, publish, upload, broadcast or distribute the resource;
• sell, rent, sublicense or commercially exploit it;
• remove copyright, attribution or other rights notices;
• record restricted streamed or course content; or
• use the resource to create or deliver another product, service, training or therapeutic programme.

You may make a reasonable backup copy of a legitimately downloaded file for your own use. If you materially breach this licence, I may ask you to stop the unauthorised use and, where the breach cannot be remedied, terminate your licence. This does not affect any rights or remedies available under law.

11. Safe and appropriate use

Please use each resource only for its stated purpose and follow any safety instructions supplied with it.

Do not listen to hypnosis, relaxation or eyes-closed audio while driving, cycling, operating machinery, supervising someone who needs your full attention, or in any other situation where reduced alertness could create a risk. Use such recordings only when you are in a safe place and able to relax without interruption.

Stop using a resource if it causes significant distress, disorientation or other concerning effects. Seek appropriate professional or medical advice if you are unsure whether a resource is suitable for you. My website and resources are not crisis or emergency services; in an emergency call 999 or go to your nearest A&E department.

12. My responsibility to you

I am responsible for loss or damage that is a foreseeable result of my breach of these terms or my failure to use reasonable care and skill. I am not responsible for loss or damage that is not foreseeable, that results from information or circumstances you did not make known to me, or that is caused by your failure to follow clear instructions or technical requirements.

I do not guarantee a particular result from a digital resource. Outcomes depend on many factors, including personal circumstances and how the resource is used. The relevant product or sign-up page will also make clear that no specific outcome is guaranteed. This does not reduce my responsibility to supply the resource as described and with the standard required by law.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

If you obtain a resource wholly or mainly for business purposes after agreeing an appropriate business-use licence with me, I will not be responsible for loss of profit, business, revenue, anticipated savings, data, opportunity or goodwill. This business-loss exclusion does not apply to an ordinary consumer purchase.

13. Events outside my reasonable control

I will not be responsible for delay or failure caused by an event outside my reasonable control, such as a serious platform outage, interruption to communications, natural disaster or legal restriction. I will take reasonable steps to reduce the effect of the event and resume supply when I can.

If the delay is likely to be substantial, I will let you know where reasonably possible. If I cannot supply a paid resource within a reasonable time, you may end the contract and receive a refund for anything paid but not supplied.

14. Changes to resources and these terms

The terms in force when you place an order will apply to that order. I may update these terms for future orders by changing this page.

If a resource includes continuing online access, I may make reasonable updates for legal, security, accessibility, technical or content-improvement reasons. I will not make a material change that significantly reduces what you bought without giving you appropriate notice and, where required, the option of a suitable remedy.

15. Privacy and communications

I use personal information to process orders, provide resources, keep appropriate transaction records and communicate about your purchase. Please see my Website Privacy Notice for details.

Order confirmations, download links, service messages and safety or security notices are not marketing emails. I will send marketing emails only where I have an appropriate lawful basis and in accordance with your stated preferences. You can unsubscribe from marketing at any time.

16. Complaints

If you are unhappy with a purchase or resource, please contact me at [email protected]. Please include your name, the email address used for the order, the name of the resource, the order date and a clear description of the problem. I will consider the matter fairly and respond without undue delay.

You can obtain independent information about consumer rights from Citizens Advice.

17. General legal terms

I may transfer my rights and obligations under a contract only where this will not reduce your rights. You may transfer your rights under a contract where the law permits or with my written agreement.

Each paragraph of these terms operates separately. If a court or relevant authority finds one paragraph unlawful, the remaining paragraphs will continue in effect.

If I do not immediately insist that you do something required by these terms, or if I delay in taking steps in response to a breach, that will not prevent me from enforcing the terms later.

The contract is between you and me. No other person has a right to enforce it, except where the law provides otherwise.

18. Governing law and courts

These terms and contracts made under them are governed by the law of England and Wales. If you live in another part of the United Kingdom, you retain any mandatory protections available to you there and may bring proceedings in the courts of the part of the United Kingdom in which you live. Otherwise, the courts of England and Wales will have jurisdiction.

19. Contact

Carolyn Gillan
Trading as Carolyn Gillan Counselling & Hypnotherapy
Sole trader based in Plymouth, United Kingdom
Email: [email protected]
Telephone: 07747 723589

Optional cancellation template

You may copy and email the following wording if you wish to cancel a contract for which the statutory cancellation right still applies. You do not have to use this wording.